Services Profile – Senior Avaya Oceana / AIC (6+ years)

Recruitment sector: On-site

Duty stations: Bangkok, Thailand

Qualifications:

Oceana 3.4/3.5 installation

- Oceana 3.4/3.5 installation in HA

- Avaya Analytics report design " Real time & Historical"

- Context Store integration and customization for customer journey "familiar wth Java and SOAP API"

- Integration with Avaya Aura Experience Portal

- Integration with Proactive Outreach Manager

- POM campaign configuration and Dialing strategy

- Knowledge with POM API's

- Oceana Attribute design and configuration " with Dynamic Attributes"

- Custom channel configuration & development

- Web Chat SDK

- Experience with CRM integration

- ACR installation & integration

- Workspace configuration for CRM integration and Widgets

- Avaya Control manager configuration

- Experience with Oceana API's & SDK's utilization " REST & SOAP"