Recruitment sector： On-site
Duty stations： Kuala Lumpur, Malaysia
- Oceana 3.4/3.5 installation
- Oceana 3.4/3.5 installation in HA
- Avaya Analytics report design " Real time & Historical"
- Context Store integration and customization for customer journey "familiar wth Java and SOAP API"
- Integration with Avaya Aura Experience Portal
- Integration with Proactive Outreach Manager
- POM campaign configuration and Dialing strategy
- Knowledge with POM API's
- Oceana Attribute design and configuration " with Dynamic Attributes"
- Custom channel configuration & development
- Web Chat SDK
- Experience with CRM integration
- ACR installation & integration
- Workspace configuration for CRM integration and Widgets
- Avaya Control manager configuration
- Experience with Oceana API's & SDK's utilization " REST & SOAP"