Qualifications:

• - 3-5 years’ project management experience handling multiple accounts

• - Technical skills (preferably experience in AVAYA domAain)

• - Has IT infrastructure and network background

• - Must be willing to travel within Japan occasionally

Roles & Responsibilities:

• - Manage portfolio of service delivery projects, primarily in Japan, but can expand to multiple countries

• - Be accountable for and contribute to the overall performance of Japan service delivery

• - Maintain positive relationships with customers

• - Identify customer needs and support customer engagement and solutioning

• - Lead service delivery team, manage conflict, and ensure the team's processes and tasks are carried out efficiently

• - Ensue SLA achievement with high level of customer satisfaction

• - Deliver service reports and run service delivery meetings as required

• - Manage finances and budgets; determine ways to optimize costs

• - Follow up if service delivery is not meeting expectations, manage escalations by removing obstacles; pulling in additional skills or resources when needed

• - Communicate across organization boundaries from engineers through to senior managers

• - Assess customer feedback on service delivery and work with customer and delivery team to establish continuous improvement plan for long term customer and company interests

• - Manage third party vendors as required

• - Collaborate with senior management on customer account management and growth

• - Ability to follow hardware and software best practices and industry trend

Language:

- Japanese – native  or N1

- English – required, business level

Submit your CV to recruitment@mtscloud.com