Qualifications:

• - Diploma or Degree in computer science or related field, or equivalent experience 

• - At least 1-2 years of Avaya CC technical support experience

• - Experience with contact center technology platforms, specifically Avaya products.

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Roles & Responsibilities:

• - Avaya Aura Contact Centre installation & configuration

• - HA and Geo-redundant AACC installation support

• - Integration with Proactive Outreach Manager

• - Report Customization & dashboards

• - Experience with enterprise chat

• - Experience with CRM integration (Siebel, SFDC, MS dynamics, SAP)

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Submit your CV to recruitment@mtscloud.com