Key Responsibilities
Onsite Technical Support & Operations
Act as the primary technical point of contact for storage-related issues onsite.
Manage, monitor, and maintain enterprise storage systems (Pure Storage and related infrastructure).
Perform health checks, firmware upgrades, patching, and system optimization.
Troubleshoot incidents, performance bottlenecks, and system alerts.
Ensure storage availability, performance, and reliability meet SLA requirements.
Incident & Problem Management
Handle L1/L2/L3 troubleshooting and coordinate with vendor TAC when required.
Perform root cause analysis (RCA) and provide preventive recommendations.
Maintain incident reports and technical documentation.
Infrastructure & Integration
Support integration with
o SAN/NAS environments
o VMware / Hyper-V virtualization
o Backup & Disaster Recovery solutions
o Servers and network infrastructure
Participate in change management activities.
Assist in capacity planning and performance tuning.
Stakeholder & Service Management
Work closely with customer IT team and internal service delivery team.
Provide technical advisory and best practice recommendations.Job Description
Prepare monthly service reports and attend review meetings.
Ensure compliance with security and operational policies.
Requirements
Technical Skills
Strong hands-on experience in enterprise storage administration.
Experience supporting Pure Storage solutions is highly preferred.
Good understanding of
o SAN (FC/iSCSI) architecture
o RAID concepts
o Storage replication & snapshot technologies
o Virtualization platforms (VMware preferred)
o Backup solutions
Familiar with monitoring tools and ITSM systems.
Experience
7-10 years of experience in storage/system engineering.
Experience in SI / Managed Services / Enterprise data center environment.
Experience working in SLA-driven support environment.
Vendor certifications are an added advantage.
Soft Skills & Competencies
Strong troubleshooting and analytical skills.
Good communication and documentation skills.
Responsible, independent, and customer-facing personality.
Ability to work onsite full-time at customer location.
Willing to support after-hours or standby when required.
Preferred Profile
Experience handling banking, telco, or large enterprise environments.
Exposure to high-availability and mission-critical infrastructure.
ITIL knowledge or certification is a plus.