MINIMUM QUALIFICATIONS:

• Min 3 years’ experience in social media and/or community management

• Curious. You immerse yourself in the social media world and experiment with new social strategies and content formats

• Entrepreneurial spirit with a strong drive to propose and explore new ideas and generate measurable results

• Exceptional team player with the ability to quickly develop and foster cross-functional relationships

• Self-driven and disciplined with time & project management; highly organized with a ‘get things done’ attitude

• Experienced creating and crafting content both in visual and written form. On your own and through collaboration with content creators at all levels

• Expertise in community engagement, social customer care, and building reputations online

• Laser-like focus on customers; driven to do whatever it takes to deliver exceptional customer experiences with every interaction

• Detail-oriented with a thorough and creative approach to customer service and problem solving

• Deep understanding and hands-on experience on tools in social analytics, listening and publishing like Sprinklr, Tableau, Hootsuite, SocialMention, TruCast

• Live and breathe social media – across Facebook, LinkedIn, Twitter, Instagram and YouTube

KEY RESPONSIBILITIES:
• Provide publishing, monitoring, reporting and content management training & support for community leads around Asia Pacific & Japan region

• Cultivate and nurture the fan base to grow a strong community, in turn maximising brand experience and engagement

• Conceptualise ideas on social content that people love and connect with – sparking conversations, virality, shares, likes, and followers

• Experiment with new and existing content formats across stills, gifs, memes, videos, contests, polls, livestreams etc

• Engage, interact and win over the community of followers, customers, influencers and beyond – thus building brand reputation and trust on the social space

• Utilise social listening tools and dashboard to isolate engagement opportunity, source answers from our network of experts, and deliver exceptional social experiences that surprise and delight

• Act as the face of the command center in the APJ region; working closely with the SocialBridge and GVS team to streamline process flows and scale the effort in region

• Maintain a keen attention to detail on conversations that matter to the brand. Part listening, and part being active in online discussions, isolating opportunities and make relevant and actionable recommendations.

• Constantly review and improve social style guide, ensuring consistency across social platforms.

Unique Identifier: mts2018_0136