• Practitioner - HTOM 1

    High Touch Operations Management(HTOM)

    As a High Touch Operations Manager with 7+ years of working experience in IT industry, I specialize in analyzing and providing effective solution to customer reasonably and quickly. I can lead and drive the cases, summarize situations as well as manage everyone during the emergency. I have a familiarity with IT technical support and customer service. I’ m able to work in a logical way to work with all stakeholders.

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  • Practitioner - HTOM 2

    High Touch Operations Management(HTOM)

    As a High Touch Operations Manager with 8+ years of working experience in network industry, I specialize in network design and network configuration with Cisco network devices. I have a familiarity with implementation of project schedule. I’ m able to monitor and control project tasks, manage risks and issues impacting project deliverables.

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  • Practitioner - HTOM 3

    High Touch Operations Management(HTOM)

    As a High Touch Operations Manager with 9+ years of working experience in IT industry, I have a great knowledge in IT service Desk operations and technical skills. I can work closely with global management on process improvement and customer satisfaction.

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