As a High Touch Operations Manager with 9+ years of working experience in IT industry, I have a great knowledge in IT service Desk operations and technical skills. I can work closely with global management on process improvement and customer satisfaction.

 

My skill sets include:

 

*People management.

 

*Service desk management.

 

*Quality assurance.

 

*Voice system admin and support.

 

*Customer dedicated.                                                                                                     

 

*Communication skills.

 

*ITIL certification.

 

*Proficient English and Mandarin