As a High Touch Operations Manager with 7+ years of working experience in IT industry, I specialize in analyzing and providing effective solution to customer reasonably and quickly. I can lead and drive the cases, summarize situations as well as manage everyone during the emergency. I have a familiarity with IT technical support and customer service. I’ m able to work in a logical way to work with all stakeholders.

 

My skill sets include:

 

*Network operation.

 

*Account management.

 

*Customer handling skills.

 

*Communication skills.

 

*ITIL certification.

 

*Proficient English and Mandarin