Introduction:

Millennium Technology Services (MTS) is an international provider of world-class business solutions and IT services to the top business corporations in South and East Asia. MTS provides services to 30+ Fortune 500 clients cross Information Technologies and Industries through a network of regional and local subsidiaries, which are located in Singapore, mainland China (Shanghai, Beijing, Dalian, Wuhan, Chengdu, Guangzhou and Shenzhen), Hong Kong, Korea and Japan. MTS has been actively expanding its solution and service offerings through sustainable investments of vendor capitalists in developing proprietary services, solutions and establishing strategic partnerships with leading international partners such as CISCO and AVAYA.

MTS Enterprise Services (ES) business, which provides Enterprise Resource Management (ERM), Enterprise Network Services (ENS), Enterprise Process Services (EPS) and Enterprise Outsourcing Services (EOS), has been highly appreciated by our clients.

 In addition, MTS has a strong servicing team, staffed with senior international domain specialists, providing business and IT consulting, project management, application virtualization testing and IT operation support services.

 MTS is a socially-responsible equal-opportunities employer with over 100 highly-talented professionals, managed by a world-class multi-national executive team.

 

Purpose of the Role:

Our Service Delivery Engineer are professional technical services engineer responsible for delivery of services into key enterprise customers. The key responsibility of the SDE is design, implementation and maintenance of IPT system, follow and satisfy the customer’s need.

 

 

KEY RESPONSIBILITIES:

{        ·       Building a personal relationship with key client staff;

         ·       Successful Service Delivery;

         ·       SLA achievement and high level of customer satisfaction;

         ·       Good communication around issues and opportunities - get things done, make things happen;

         ·       Building service reports;

         ·       Technical documents update and arrangement.

         ·       Internal technical training to team and self study for new technical and product

         ·       Service reporting and sponsoring service delivery meetings;

         ·       Removing all obstacles to customer satisfaction

         ·       Looking out for client’s and MTS long term interests;

         ·       Following up if service delivery is not meeting expectations;

 

 

ORGANIZATION:

Chief Operating Officer

¦

Director Global Delivery Services

¦

Leader Global Delivery Services

¦

Service Delivery Engineer

 

PERSON SPECIFICATION

 

JOB TITLE:     SERVICE DELIVERY ENGINEER

 

	Essential	Desirable
Qualifications
Experience	2 years hands on Avaya projects experience.	Should be degree educated, or have long standing technical experience, or other professional body qualification.
Skills & Abilities	Familiar with Avaya product line.   Basic knowledge on Avaya voice configuration, troubleshooting skills.   Consultant skills to provide advice to client on continuous system improvement.   Language Requirements –English	Avaya Certification ACIS, ACSS for Call center is preferred. Skills on Avaya product line, e.g. ACD, CTI, IVR, Reporting, Recorder are preferred.   ITIL foundation certified is highly desirable
Personal Qualities	Basic speaking and good read and written in English. good team player; highly motivated self starter; good relationship Builder with strong diplomacy skills.   Must aspire to a culture of service excellence, always putting the customer, our people and our business at the center of everything they Do.   Able to understand and deliver services which are provided on a 24x7x365 basis.   Must be able to work proactively and under pressure.	Be happy to work outside of comfort zones.
Other	Willingness to travel (possibly internationally) and overnight when the role demands.

 

 

 

 

 

 

 

 

Unique Identifier: mts2018_0114