Qualifications:

• - Bachelor's degree in Business, Information Technology or a related field

• - 5 or more years of technical project management experience in telecommunications/voice technical experience in a call routing environment

• - Strong Knowledge with contact center technology platforms, specifically Avaya and Oracle SBC products.

• - Knowledge of IVR, Call Recording and Outbound Dialing technologies

• - Knowledge of SIP/IP Telephony and Telecom Carriers.

• - Knowledge of Contact Center specific reporting metrics, SLAs and data elements

• - Passionate about contributing to an organization focused on continuously improving consumer experiences

Roles & Responsibilities:

• - Identifies appropriate resources needed, and develops schedules to ensure timely completion of project

• - Manages stakeholder partnerships and mitigates risks

• - Ensure high delivery standards

• - Schedule and budget management including master schedule and work stream level task management

• - Understand the business value and benefits of the project

• - Ensure risk, issues, and dependencies are effectively managed following defined escalation processes

• - Organizational Change Management

• - Enterprise wide implementation

• - Vendor management

• - Results and goal driven

• - Adhere to the PMO standard processes and governance routines

• - Data analysis skills (Excel, MS Project)

Submit your CV to recruitment@mtscloud.com