Project Manager (Avaya)

Recruitment sector: On-site

Duty stations: Jakarta, Indonesia


  • - Bachelor's degree in Business, Information Technology or a related field

  • - 5 or more years of technical project management experience in telecommunications/voice technical experience in a call routing environment

  • Strong Knowledge with contact center technology platforms, specifically Avaya and Oracle SBC products.

  • - Knowledge of IVR, Call Recording and Outbound Dialing technologies

  • - Knowledge of SIP/IP Telephony and Telecom Carriers.

  • - Knowledge of Contact Center specific reporting metrics, SLAs and data elements

  • - Passionate about contributing to an organization focused on continuously improving consumer experiences


Roles & Responsibilities:

  • - Identifies appropriate resources needed, and develops schedules to ensure timely completion of project

  • - Manages stakeholder partnerships and mitigates risks

  • - Ensure high delivery standards

  • - Schedule and budget management including master schedule and work stream level task management

  • - Understand the business value and benefits of the project

  • - Ensure risk, issues, and dependencies are effectively managed following defined escalation processes

  • - Organizational Change Management

  • - Enterprise wide implementation

  • - Vendor management

  • - Results and goal driven

  • - Adhere to the PMO standard processes and governance routines

  • - Data analysis skills (Excel, MS Project)


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