Senior Avaya Technical Lead

Recruitment sector: MTS Internal

Duty stations: Bangkok, Thailand

Job Description:

• To work with cloud lead architect on the design and implementation.

• Lead the infra build team in component deployment

• Direct and orchestrate the implementation

• Lead in decision making

• Guide the team in Avaya technical process and be accountable for all design docs that need to

be submitted to customer.

• Able to join chatgroup (WhatsApp is used by customer).

• Review, correct all technical documents, deploy & testing plan with infra build team and present

to client for further discussion, change and approvals

Document deliverables:

• LAB and PROD firewall workbook (FWB). (this can be prepared once we get the IP workbook

from cloud infra lead).

• TSD (Technical Specifics Document).

This contains the solution overview diagrams, dial plan and IPT workbook are the same (happy

to be corrected, SIP Design Workbook, and Solution Design Document (LLD). DC bandwidth

computation is also included.

• Test plan. After the build, we need to perform VIT (vendor integration test) to make sure that

LAB and PROD platforms are working before we endorse to 3rd party to install the IVR apps for

their testing after the development phase.


Skill Requirements:

• Project experience on Call Center platform build up

• Avaya or other similar experience

- Application Enablement Services

-Avaya Agent for Desktop

- Avaya Breeze

- Avaya Diagnostic Server

- Avaya Equinox

- Call Management System

- Callback Assist

- Communication Manager

- Contact Analyzer

- Control Manager

- Experience Portal

- Network Assessment Bundles

- POM Bundles

- SBC Bundles

- Security Assurance Bundles

- Session and System Manager

• Thai and English speaker

• Good communication skills and Documentation skills


Submit your CV to