As a RFC Engineer with 8+ years of working experience in network industry, I am familiar with TCP/IP network infrastructures and routing protocols (RIP, EIGRP, OSPF), and have good knowledge of Cisco product and technology, be able to troubleshoot network issues. I had oversea studying and living experience, so it made me confident to work under English environment.
My skill sets include:
*Experienced in the field of customer support and daily customer support operation procedures.
*Customer service ethics.
*Communication and coordination with strong service mind.
*Proficient English and Mandarin.